Refund Policy
Last updated: September 28, 2026
Our 30-Day Money-Back Guarantee
We want you and your little one to love your MIMOORA Hoodie. If it isn't right for you, you can return it within 30 days of delivery for a full refund of the product price.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be clean, undamaged and returned with all original parts and, where possible, original packaging.
- Hoodies that have been gently tried on are accepted. Items that are damaged, heavily soiled or altered after delivery cannot be refunded.
If you are a consumer in the UK or European Union, this guarantee is in addition to your statutory right to cancel your order within 14 days of delivery without giving a reason.
How to start a return
- Email us at slimmygel@outlook.com with your order number and the reason for your return.
- We will reply within 1–2 business days with your return instructions and address. Please do not send items back before receiving these instructions, as we cannot accept returns sent to the wrong address.
- Send the item back using a trackable shipping service and share the tracking number with us.
Return shipping costs
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or you received the wrong item — in that case we cover the cost.
Damaged, defective or wrong items
Please inspect your order on arrival. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we will send a free replacement or issue a full refund.
Exchanges
Need a different size or colour? Email us and we will arrange an exchange, subject to availability.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.
Contact
Email: slimmygel@outlook.com